Panels and discussions

Each of the three panels will be around 45 minutes long, including time for a Q&A with the audience.

Across Europe, governments are working to beat the clock when it comes to digitalization. The private sector has made rapid advancements in offering high-quality, use-friendly digital services and experiences.

Bringing citizens closer, and creating transparent citizen-state relations

The use of mobile technologies opens up unprecedented opportunities for a transparent administration in the context of citizen-state relations.

• Which challenges for “mobile” need to be addressed when designing digital public services?
• How can we create convenient eIDAS-compliant identification models in mobile-only scenarios on standard devices for all citizens?
• How should we handle cross-border use cases?
• What is the best way to include qualified electronic signatures in a single-device strategy?

M-Government needs to meet user expectations

The trend away from mere operability toward a high-quality user experience is clearest when it comes to mobile applications. Users demand higher quality and more comfort, given the possibilities offered by smartphones. With m-Government, a broad range of news services are now available anywhere, anytime, including easy and secure personalization and localization. A new level of service delivery is within reach.

• How can we involve citizens in the development of new services?
• How can mobile applications provide better conditions for web-accessibility?
• How can digital government services benefit from the developments and experiences of market leaders in the digital world in order to meet citizen expectations?

Data security has become more important ever in public administration

With the increasing digitalization of all public processes, data protection and IT security in public administration have become more and more important. Mobile government adds security-related questions and challenges because the technology differs from the “desktopenvironment” and frameworks are not comparable.

• How can certifications and labelling be used to increase the security level of m-government applications and services for citizens and businesses?
• Which guidelines for cybersecurity legislation should be translated into pragmatic guidelines?
• Can the aim of the GDPR - the improvement of data protection and privacy for all citizens - be translated into a ‘control framework’?